Privacy Policy

Ernie's Taxi & Car Service ("Ernie's Taxi," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you contact us, book a ride, or visit erniestaxi.net, how we use it, and the choices you have. By using our services or website, you agree to the practices described below.

1. Who We Are

Ernie's Taxi & Car Service is a WCTLC Licensed Base Operator (License No. TLC WC: 2600666) providing professional taxi and car service throughout Westchester County NY and the surrounding Tri-State area. Our website is erniestaxi.net. You can reach us any time using the contact details at the bottom of this page.

2. Information We Collect

We only collect the information we need to provide safe, reliable transportation and to respond to your requests.

Information you give us

• Booking details: your name, phone number, email address, pickup and drop-off addresses, dates and times, passenger count, and any special instructions.
• Travel information: flight numbers, airline, and arrival times so we can monitor your flight and time your pickup.
• Payment information: when you pay by card, payment is handled by our payment processor. We do not store full card numbers on our own systems.
• Communications: the contents of calls, texts, emails, and contact-form or booking-form submissions you send us.
• Corporate accounts: billing contacts and account details for business clients.

Information collected automatically

• Website usage: when you visit erniestaxi.net we may collect your IP address, browser type, device information, pages viewed, and referring website through cookies and similar technologies.
• Analytics: aggregated statistics about how visitors use our site.

3. How We Use Your Information

• To schedule, confirm, dispatch, and complete your rides.
• To monitor flights and adjust airport pickup times.
• To contact you about your booking, including confirmations, driver details, and changes.
• To process payments and maintain billing records.
• To respond to inquiries, quote requests, and customer-service issues.
• To operate, maintain, and improve our website and services.
• To comply with WCTLC requirements and other legal obligations.

4. Text Messaging (SMS)

We may send you text messages related to your booking — such as confirmations, driver and vehicle details, pickup updates, and replies to your questions — at the mobile number you provide. Message and data rates may apply, and message frequency varies.

You can opt out of text messages at any time by replying STOP; reply HELP for help. We do not sell or share your mobile phone number with third parties for their own marketing, and we do not send marketing text messages without your consent.

5. How We Share Your Information

We do not sell your personal information. We share it only as needed to provide our services:

• Drivers: the assigned driver receives the details needed to complete your trip (name, pickup and drop-off locations, contact number, and flight or scheduling notes).
• Service providers: payment processors, scheduling and dispatch software, hosting providers, and similar vendors who help us run our business and are bound to protect your information.
• Legal and safety: when required by law, regulation, subpoena, or to protect the rights, property, or safety of our passengers, drivers, or others.
• Business transfers: in connection with a merger, sale, or transfer of our business assets.

6. Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

7. Data Retention

We keep booking and trip records, billing information, and communications for as long as needed to provide our services and to meet legal, tax, insurance, and WCTLC recordkeeping requirements. When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We take reasonable administrative and technical measures to protect your information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of information we are not required to keep for legal or business reasons.
• Opt out of text messages (reply STOP) or marketing emails (use the unsubscribe link or contact us).

To make any of these requests, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.

10. Third-Party Links

Our website may link to third-party sites, such as airline or airport pages. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

11. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. Minors may travel as passengers when a booking is arranged by a parent, guardian, or other authorized adult.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services or website after changes are posted constitutes acceptance of the updated policy.